When you book with us directly by EMAIL, you’re assured of getting our very best rates. If you find a lower, qualifying rate published on a third-party booking website, we’ll match it and even give you an extra 10% discount based on the lower price you’ve found.

The Best Rate Guarantee currently excludes bookings made through our website, Design Hotels and Marriott, and price matching is applicable only to rates advertised and available to the general public.


Controller for data processing

  • A claim must be submitted through within 24 hours after making the reservation and at least 48 hours before arrival.
  • Please provide the URL where the lower rate was found.
  • Attach a screenshot showing the room type and lower rate.
  • We will contact you within 48 hours after receiving your claim.

How do I compare rooms & terms?

  • The Best Rate Guarantee is available only for the exact same room type.
  • Rates must have matching terms such as prepayment & cancellation policies, minimum stay requirements and booking lead time.

How do I compare rates?

  • Rates are compared in Thai Baht before taxes and service charge. In the event that the comparison is in a different currency, we will convert the competing rate into the local currency.
  • Best Rate Guarantee will not be applicable if the variation in the applicable rate is less than or equal to 2%.

Do I need a reservation first in order to submit a claim?

  • A confirmed reservation is required before a claim can be submitted.


This program does not apply to:

  • Taxes, gratuities and other charges that may apply during your stay.
  • Existing reservations not booked via direct email to (including those made via the hotel website, Design Hotels, Marriott and other third-party websites and agents).
  • Hotel package rates which include a combination of accommodation, dining, airfares, local transfers, etc.
  • Unpublished or negotiated rates (membership, partnership and rewards programs, corporate discounts, negotiated rates, group or other rates that are not available to the general public).
  • Rates offered to direct mail or email solicitations by third-party websites and agents.
  • Rates which cannot be booked with instant confirmation.

Validity of claims:

  • Claims made under this program are not to be combined with other Best Rate Guarantee claims through Design Hotels and Marriott.
  • We reserve the right to withdraw and alter the terms of this document without notice.


Please review the FAQ and Terms & Conditions.